Shipping policy
Shipping times
All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive shipping notification when your order has shipped.
Please allow 7-14 business days after shipping for delivery. —they’re so worth the wait!!
International Shipping
We offer international shipping to 200+ countries!
See if your country is on the list:
https://cybelleshop.com/pages/where-do-we-ship
We ship either from our Swedish warehouse or Guangdong, so that shipping times will be as short as possible no matter where you are in the world!
We do our very best to find the best shipping option for you! We look carefully for delays within companies so that you don't have to worry! Please keep in mind that any delays within shipping companies are out of our control! But we will always help you reach our to your shipping company for info or updates if there are any issues! Feel free to contact us at support@cybelleshop.com or in chat!
If you have any preferred shipping company, please let us know before we ship your order!
Express Shipping
We do offer express shipping! If you are in a rush to get your order please contact us at support@cybelleshop.com or in our chat! Provide us with:
1. Your full address
2. Your time limit
And we will suggest a number of options for you. Naturally express shipping comes at an extra cost.
How do I track my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to update!
You can also check your tracking status directly in chat by using our "Track my order" option!
Tip! If you want to follow your order with notifications on updates, we recommend you download the 17Track app. A trustworthy tracking app with over 700 carriers!
Lastly
Naturally, shipping expectations can vary greatly depending on the destination. Shipping to remote small islands may take longer than to big countries. If you have questions about your country's shipping time and shipping options, please contact us at info@cybelleshop.com or in chat!
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at support@cybelleshop.com with your order number, and we will do our best to solve the situation for you!
Shipping prices can change in different seasons, delays, and sales. Offers for free shipping over a certain price can also change without notice.